What's In it for You? : Internet Local Access Numbers : FAQ's
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Frequently
Asked Questions
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Q: Once I sign up, how long will it take to process my order?
A: The order process takes approximately 3-10 business days, depending
on the service ordered.
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Q: Does Coast to Coast charge an account set-up fee?
A: Coast to Coast does not charge an account set-up fee.
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Q: Do I have to call and switch my carrier or will Coast to Coast
doit for me?
A: No, for both business and residential accounts, Coast to Coast
will switch the long distance and the local service for the customer.
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Q: Will I be charged for switching my long distance carrier?
A: Once you switch your long distance provider, your local service
provider will pass the cost of switching on to your new long distance
provider. In turn your new long distance provider will pass the
charges on to you, the customer. These charges are minimal and will
only incur once when you change your long distance provider. If
we are your local service provider then there is no charge.
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Q: Is there a charge for switching my local service?
A: Coast to Coast does not charge a fee for switching your local
service.
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Q: How will I know if my account is set up?
A: There is a simple test that you can do in order to determine
if your account has been activated. Just dial and
a recording will let you know if you have been switched to Coast
to Coast. In addition, you will be sent a welcome letter within
one week of activation.
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Q: If I change locations or telephone numbers, is there a fee for
having my service switched to the new phone number?
A: For your long distance service, there is a $5.00 fee per line,
per pic (inter/intra-lata pic). There is also a $42.00 installation
fee in the event that you require a newly installed local line.
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Q: What is my customer number? What is my password for my online
bill?
A: On the Online Billing Center Screen: http://invoice.,
there is an icon entitled "Need My Customer Number". Click on this
icon and input your main billing telephone number and your password.
Your customer number will appear. The password consists of the last
four digits of your phone number, the two-character credit card
abbreviation (Visa is VS, Master Card is MC, Discover is DI, and
American Express is AX), and the last four digits of your credit
card number. Example: (1234VS1122).
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Q: If I sign up for multiple services, will I receive multiple
bills or one bill?
A: If you sign up with Coast to Coast for multiple services such
as local service, long distance, and the internet, they will all
be included on one monthly bill. However, if you choose to sign
up for long distance only, you will receive your long distance bill
from us and you will receive a bill from your local service provider
as well as your internet service provider.
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Q: Coast to Coast bases its billing in what time increments?
A: Coast to Coast bills its calls in 6-second increments after
an initial 18-second minimum, unlike other companies that bill in
60 second increments even if you make a 24 second call.
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Q: What are PICC and USF charges?
A: Recent changes made by the Federal Communications Commission
(FCC) modified the charges that all long distance companies must
pay to local telephone companies for access to local telephone networks.
The Pre-subscribed Inter-exchange Carrier Charge (PICC) represents
what long distance carriers must pay the local telephone companies
for use and maintenance of local telephone lines. The Universal
Service Fund (USF) is the fee all long distance carriers must pay
to provide more affordable services to schools, libraries, low-income
users, rural health care providers, and high cost rural and insular
areas.
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Q: What should I do if I am still receiving a bill from my previous
carrier?
A: If you have an account set up with Coast to Coast, business
or residential, you should call our Customer Support Department
) to inform them that you have not yet been switched.
Coast to Coast will make sure you are switched to our service.
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Q: Whom do I contact if I have a question about my bill or my rate
plan?
A: If you have a question about your bill or your rate plan, call
and ask for the Customer Support Department. Our
customer support representatives will be more than happy to discuss
your current rates or any billing questions you may have.
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Q: When do I have to dial Coast to Coast's access code?
A: The only customer that the Coast to Coast access code applies
to is the "Dial Around" customer. Because this customer
is not committed to any one long distance carrier, they have to
use an access code to gain access to a company's service. Therefore,
if they want to make a long distance call using Coast to Coast's
service, then they need to dial Coast to Coast's access code when
they place the call. The access code does not apply to other customers.
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Q: Does Coast to Coast offer calling cards? If so, what are the
rates?
A: Coast to Coast does offer calling cards to our customers. The
rates for our calling cards are: 1) a $0.50 surcharge per call and
$0.25 per minute, or 2) $0.30 per minute and no surcharge.
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Q: What are your business hours of operation?
A: Coast to Coast's business hours are from 8:30 AM until 5:00
PM, Monday through Friday.
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Q: Whom do I contact if there is a problem with my service?
A: If you encounter a problem with your service, dial .
Coast to offers emergency customer support 24 hours a day, 7 days
a week.
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Q: What is slamming?
A: Slamming is the unauthorized and illegal changing of customers'
telecommunication services without their knowledge or permission.
Slamming can happen to long distance, local toll, or dial tone services.
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Q: What can I do if I have been slammed?
A: If you are a victim of slamming then call our Customer Service
Department. They can place a PIC protection on your line, which
will prevent other carriers from switching your telephone service.
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Q: Do you give or sell my name to telemarketers?
A: No. Coast to Coast ensures their customer's information is private
and is not given or sold to telemarketers.
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Q: Where can I find information about employment with Coast to
Coast?
A: Employment opportunities can be found on the Coast to Coast
website.
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Q: What is Three-Way-Calling?
A: Three-way-calling allows you to talk to two people at two different
places at the same time. Just dial a number, press and release the
receiver button to get a second dial tone, then dial the second
number. Press and release the button again to connect the two calls
at once.
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Q: What is Call Forwarding?
A: Call forwarding is a feature that allows you to automatically
forward calls to any number you choose—even pager and mobile numbers.
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Q: What is Call Waiting?
A: Call waiting allows you to put one call on hold while you answer
a second call, then you are able to alternate between the two. With
call waiting, you will be able to get through easier while calling
home and others will be able to reach you easier. When you are on
the line a soft beep will let you know that you have another call.
Press the receiver button to answer the other line. To go back to
your previous call, press the receiver button to go back to that
call.
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Q: What is Caller ID?
A: Caller ID is a calling feature that lets you know who is calling
before you pick up the phone. The display on the equipment allows
you to see the date, time, and the phone number of most direct dialed
local and long distance calls.
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Q: What is Caller ID with Name?
A: This caller ID feature lets you see the name in addition to
the number. This makes identifying the caller a lot easier in case
you do not recognize the number.
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Q: What is *67 (star 67)?
A: *67 or Caller ID Selective Blocking prevents someone with caller
ID from seeing your phone number. Just pick up the receiver and
dial *67 before you dial the phone number.
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Q: What is *69 (star 69)?
A: *69 or Call Return allows you to call back the last incoming
call without having to redial the number. All you have to do is
press *69 to call back the number that just called. You do not have
to answer the call to make this service work.
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Q: What is Repeat Dialing?
A: Repeat Dialing checks up to 10 busy lines and alerts or connects
you when the lines become If an important number is busy,
repeat dialing will check the line every 45 seconds for availability
for up to 30 minutes. Just press *66 to activate. To deactivate,
press *86.
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Q: What is Selective Screening?
A: Selective Screening allows you to block up to ten designated
telephone numbers, even if you do not know the source of the calls.
Screened callers hear a special recording that you are not taking
any calls. Numbers can easily be added or removed from your screening
list.
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Q: What is Automatic Callback?
A: Automatic Callback allows you to automatically return the last
incoming call, even if you did not answer the call, by dialing an
activation code. If the number is busy when you try to call back,
the feature will attempt to redial the number every 5 minutes for
up top 30 minutes. When the number becomes available, you will be
alerted with a distinctive ring of two short rings and one long
ring. After 30 minutes, the activation request is cancelled if the
call was not completed. Automatic Callback will only dial the last
call received.
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Q: What is Linebacker?
A: Linebacker is a maintenance service plan that protects you
from unexpected telephone wire repair charges. If you have a problem
with your line, just call us and we can diagnose your problem, whether
it is a wiring or an equipment issue. The best part of it is, there
is no extra charge to repair your telephone wiring.
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Coast to Coast Telecommunications : Services
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What's
In it for You?
Powerful Savings.
Powerful Products. Powerful Services.
As a leading supplier
of telephone services, we offer a comprehensive range of added-value features:
Local
Phone Service
Local Long Distance
Long Distance
Toll-Free Numbers PIN
Internet Access/Hosting
High-Speed Voice and Data Transmission
Calling Cards
Voice Mail
Paging
It's All On One Bill!
Local Phone Service
With Coast to Coast,
you'll enjoy superior quality phone service, with the added benefit of
more convenience, more choices, and a dedicated customer service representative.
You keep the same telephone number and lines, too, so there won't be any
disruption in service and all of your services are combined on one simplified,
summarized, easy to read invoice. You won't have to waste time wading
through paperwork several different companies to find out what your communications
packages are costing you.
Local
Long Distance
Chances are, calls
from one area to another around the Detroit Metropolitan area are likely
the largest part of your monthly bill. We offer competitive rates, consolidated
billing, and 24-hour customer service.
Long
Distance
Tired of trying to
compare one long-distance plan with another? Of trying to make sense of
what a call will cost you? Coast to Coast makes it easy, and gives you
back the time you need to run your business and the money you pay for
residential long distance service. Calling around Michigan or across the
country, you pay the same low rate everyday. And unlike some companies,
we don't "round up." Calls are charged only in six-second increments,
so when you hang up, the meter stops ticking.
Toll-Free
Numbers PIN
If you're like many
of our customers, your business needs a toll-free number but you've never
had one. Now, it's simpler than ever to make it easy for people to reach
you with a personalized toll-free number. Plans are available for a range
of usage patterns, and you'll be surprised how cost-effective they are.
Internet
Access/Hosting
You'll take advantage
of all of the opportunities the Internet offers with a full range of state-of-the-art,
easy-to-use Internet connection products that fit your business and your
budget! Whatever your need, from dial-up access and high speed modem services
to dedicated lines or ISDN, ask us how we can help hook you up! Internet
Local Access Numbers
Beyond convenient
access, because your telephone service is digitally-based on the Internet,
there are no busy signals at your central switchboard and no disconnects
in mid-call. Thanks to the advanced Internet technology, you'll save money
and take advantage of reliable high-speed service.
High-Speed
Voice and Data Transmission
Whatever your needs
in high-speed dedicated access -- 56k, ISDN, DS-3 and all speeds in between
-- we have the equipment to make it happen, seamlessly and reliably.
Calling
Cards
You'll save money
and track expenses easily with convenient Coast to Coast personal and
corporate calling cards. They're issued only by Coast to Coast, and are
password protected. All Coast to Coast personal or corporate calling cards
can be used throughout the United States.
Voice
Mail
Just having a voice
mail system that says, "Hi, I'm not here" isn't enough these days. You
need a system that's thoroughly integrated with the rest of communications
network. That's the heart of our voice mail service: making sure you get
the message you've been waiting for when you want it.
Paging
Being in charge of
your communications means being in touch. With our variety of paging programs,
including local, statewide, regional and national coverage, you'll be
in touch with the people who need you.
It's
All On One Bill!
Whatever your need
-- Internet, voice-mail, long distance, whatever -- all it takes is only
one phone call to order! It gets even easier. No matter how complex your
communications needs, your accounting will always be simple: one provider,
one bill.
And why should you
wait for weeks to track your communication expenses? Now there's convenient
online access to your account information whenever you want it. Because
it's password protected, there's no unauthorized access. Your information
is secure, and available whenever you need it. For many of our customers,
this is our most popular product feature. Check it out at invoice.
Coast to Coast. One
source. Better service. Less hassle.
It couldn't be simpler.
Coast to Coast Telecommunications
5850 Dixie Highway
Clarkston, MI 48346
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