Q: Once I sign up, how long will it take to process my order?

A: The order process takes approximately 3-10 business days, depending on the service ordered.

Q: Does Coast to Coast charge an account set-up fee?

A: Coast to Coast does not charge an account set-up fee.

Q: Do I have to call and switch my carrier or will Coast to Coast doit for me?

A: No, for both business and residential accounts, Coast to Coast will switch the long distance and the local service for the customer.

Q: Will I be charged for switching my long distance carrier?

A: Once you switch your long distance provider, your local service provider will pass the cost of switching on to your new long distance provider. In turn your new long distance provider will pass the charges on to you, the customer. These charges are minimal and will only incur once when you change your long distance provider. If we are your local service provider then there is no charge.

Q: Is there a charge for switching my local service?

A: Coast to Coast does not charge a fee for switching your local service.

Q: How will I know if my account is set up?

A: There is a simple test that you can do in order to determine if your account has been activated. Just dial and a recording will let you know if you have been switched to Coast to Coast. In addition, you will be sent a welcome letter within one week of activation.

Q: If I change locations or telephone numbers, is there a fee for having my service switched to the new phone number?

A: For your long distance service, there is a $5.00 fee per line, per pic (inter/intra-lata pic). There is also a $42.00 installation fee in the event that you require a newly installed local line.

Q: What is my customer number? What is my password for my online bill?

A: On the Online Billing Center Screen: http://invoice., there is an icon entitled "Need My Customer Number". Click on this icon and input your main billing telephone number and your password. Your customer number will appear. The password consists of the last four digits of your phone number, the two-character credit card abbreviation (Visa is VS, Master Card is MC, Discover is DI, and American Express is AX), and the last four digits of your credit card number. Example: (1234VS1122).

Q: If I sign up for multiple services, will I receive multiple bills or one bill?

A: If you sign up with Coast to Coast for multiple services such as local service, long distance, and the internet, they will all be included on one monthly bill. However, if you choose to sign up for long distance only, you will receive your long distance bill from us and you will receive a bill from your local service provider as well as your internet service provider.

Q: Coast to Coast bases its billing in what time increments?

A: Coast to Coast bills its calls in 6-second increments after an initial 18-second minimum, unlike other companies that bill in 60 second increments even if you make a 24 second call.

Q: What are PICC and USF charges?

A: Recent changes made by the Federal Communications Commission (FCC) modified the charges that all long distance companies must pay to local telephone companies for access to local telephone networks. The Pre-subscribed Inter-exchange Carrier Charge (PICC) represents what long distance carriers must pay the local telephone companies for use and maintenance of local telephone lines. The Universal Service Fund (USF) is the fee all long distance carriers must pay to provide more affordable services to schools, libraries, low-income users, rural health care providers, and high cost rural and insular areas.

Q: What should I do if I am still receiving a bill from my previous carrier?

A: If you have an account set up with Coast to Coast, business or residential, you should call our Customer Support Department ) to inform them that you have not yet been switched. Coast to Coast will make sure you are switched to our service.

Q: Whom do I contact if I have a question about my bill or my rate plan?

A: If you have a question about your bill or your rate plan, call and ask for the Customer Support Department. Our customer support representatives will be more than happy to discuss your current rates or any billing questions you may have.

Q: When do I have to dial Coast to Coast's access code?

A: The only customer that the Coast to Coast access code applies to is the "Dial Around" customer. Because this customer is not committed to any one long distance carrier, they have to use an access code to gain access to a company's service. Therefore, if they want to make a long distance call using Coast to Coast's service, then they need to dial Coast to Coast's access code when they place the call. The access code does not apply to other customers.

Q: Does Coast to Coast offer calling cards? If so, what are the rates?

A: Coast to Coast does offer calling cards to our customers. The rates for our calling cards are: 1) a $0.50 surcharge per call and $0.25 per minute, or 2) $0.30 per minute and no surcharge.

Q: What are your business hours of operation?

A: Coast to Coast's business hours are from 8:30 AM until 5:00 PM, Monday through Friday.

Q: Whom do I contact if there is a problem with my service?

A: If you encounter a problem with your service, dial . Coast to offers emergency customer support 24 hours a day, 7 days a week.

Q: What is slamming?

A: Slamming is the unauthorized and illegal changing of customers' telecommunication services without their knowledge or permission. Slamming can happen to long distance, local toll, or dial tone services.

Q: What can I do if I have been slammed?

A: If you are a victim of slamming then call our Customer Service Department. They can place a PIC protection on your line, which will prevent other carriers from switching your telephone service.

Q: Do you give or sell my name to telemarketers?

A: No. Coast to Coast ensures their customer's information is private and is not given or sold to telemarketers.

Q: Where can I find information about employment with Coast to Coast?

A: Employment opportunities can be found on the Coast to Coast website.

Q: What is Three-Way-Calling?

A: Three-way-calling allows you to talk to two people at two different places at the same time. Just dial a number, press and release the receiver button to get a second dial tone, then dial the second number. Press and release the button again to connect the two calls at once.

Q: What is Call Forwarding?

A: Call forwarding is a feature that allows you to automatically forward calls to any number you choose—even pager and mobile numbers.

Q: What is Call Waiting?

A: Call waiting allows you to put one call on hold while you answer a second call, then you are able to alternate between the two. With call waiting, you will be able to get through easier while calling home and others will be able to reach you easier. When you are on the line a soft beep will let you know that you have another call. Press the receiver button to answer the other line. To go back to your previous call, press the receiver button to go back to that call.

Q: What is Caller ID?

A: Caller ID is a calling feature that lets you know who is calling before you pick up the phone. The display on the equipment allows you to see the date, time, and the phone number of most direct dialed local and long distance calls.

Q: What is Caller ID with Name?

A: This caller ID feature lets you see the name in addition to the number. This makes identifying the caller a lot easier in case you do not recognize the number.

Q: What is *67 (star 67)?

A: *67 or Caller ID Selective Blocking prevents someone with caller ID from seeing your phone number. Just pick up the receiver and dial *67 before you dial the phone number.

Q: What is *69 (star 69)?

A: *69 or Call Return allows you to call back the last incoming call without having to redial the number. All you have to do is press *69 to call back the number that just called. You do not have to answer the call to make this service work.

Q: What is Repeat Dialing?

A: Repeat Dialing checks up to 10 busy lines and alerts or connects you when the lines become If an important number is busy, repeat dialing will check the line every 45 seconds for availability for up to 30 minutes. Just press *66 to activate. To deactivate, press *86.

Q: What is Selective Screening?

A: Selective Screening allows you to block up to ten designated telephone numbers, even if you do not know the source of the calls. Screened callers hear a special recording that you are not taking any calls. Numbers can easily be added or removed from your screening list.

Q: What is Automatic Callback?

A: Automatic Callback allows you to automatically return the last incoming call, even if you did not answer the call, by dialing an activation code. If the number is busy when you try to call back, the feature will attempt to redial the number every 5 minutes for up top 30 minutes. When the number becomes available, you will be alerted with a distinctive ring of two short rings and one long ring. After 30 minutes, the activation request is cancelled if the call was not completed. Automatic Callback will only dial the last call received.

Q: What is Linebacker?

A: Linebacker is a maintenance service plan that protects you from unexpected telephone wire repair charges. If you have a problem with your line, just call us and we can diagnose your problem, whether it is a wiring or an equipment issue. The best part of it is, there is no extra charge to repair your telephone wiring.